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Privacy Policy

Last Updated: 19 May 2

Welcome to Didi Gelato. We operate the website https://www.didigelato.co.za. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the South African Protection of Personal Information Act, No. 4 of 2013 (POPIA). By using our Website, you hereby consent to our Privacy Policy and agree to its terms.

1. The Information We Collect

We only collect personal information that is necessary for us to communicate with you and to analyze the performance of our Website. We collect information in two ways:

A. Information You Provide Voluntarily (Contact Form)

When you fill out the contact form on our Website, we collect the personal information you explicitly input, which may include:

  • Full Name
  • Email Address
  • Phone Number
  • Any personal information or details you include in the text of your message.


B. Information Collected Automatically (Google Analytics & Cookies)

When you browse our Website, we automatically collect certain technical information through Google Analytics. This does not identify you personally but tracks your behavior on our platform. This information includes:

  • Your IP address (anonymized where possible).
  • Browser type and version.
  • Device type (e.g., mobile, desktop, tablet).
  • Operating system.
  • Pages you visit on our Website, the time and date of your visit, and the time spent on those pages.
  • Referral sources (the website or link you used to find us).


2. How We Use Your Information

We use the collected information for the following specific purposes:

  • To Respond to Inquiries: We use the details from your contact form submission to answer your questions, provide quotes, or fulfill your customer service requests.
  • To Improve Our Website: We use data from Google Analytics to understand how visitors interact with our site, allowing us to fix technical bugs, optimize user experience, and create better content.
  • To Secure Our Website: To prevent fraud, spam, or malicious behavior through our contact forms.


3. Cookies and Tracking Technologies

Our Website uses "cookies" via Google Analytics to gather data. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

Google Analytics uses these cookies to evaluate your use of the website and compile statistical reports on website activity for us.

How to Opt-Out: You can choose to disable cookies through your individual browser options. Additionally, you can prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Information Sharing and Disclosure

We respect your privacy and will never sell, rent, or lease your personal information to third parties. We will only share your information in the following limited circumstances:

  • Third-Party Service Providers: We share anonymized browsing data with Google to utilize the Google Analytics service. Google’s use of this data is subject to the Google Privacy & Terms.
  • Legal Requirements: We may disclose your personal information if required to do so by South African law or in response to valid requests by public authorities (e.g., a court or government agency).


5. Information Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures (such as secure hosting environments and SSL encryption on our website) to safeguard your information against unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy:

  • Contact form communications are retained long enough to address your request or manage our ongoing business relationship with you.
  • Google Analytics data is retained according to standard Google retention periods and is automatically purged thereafter.


7. Your Rights Under POPIA

In terms of POPIA, you have the right to look after your personal information. You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update, correct, or complete any inaccurate personal information.
  • Deletion: Request that we delete or destroy your personal data from our records.
  • Objection: Object to our processing of your personal information.

If you wish to exercise any of these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We advise you to review this page periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, your rights under POPIA, or wish to update your information, please contact our Information Officer at:

  • Company Name: Didi Gelato
  • Website: https://www.didigelato.co.za
  • Email Address: info@didigelato.co.za